Sign up information

To register to access your loan account online please complete the StarNet application form and then post, fax or email it to our Customer Care team.

To complete the form you will need the Loan ID of each account (this can be found on your statement or Direct Debit Authority confirmation letter), and all borrowers and guarantors will need to sign the StarNet application form.


Mail to

Customer Care
PO Box 626 Collins Street West,
Melbourne, Victoria 8007



1300 550 478 (Aus)
0800 448 090 (NZ)